Return & Refund Policy
What is your return and replacement policy?
Our products are custom printed and unique to each other Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email
support@Tonyastore.com
. Please contact our customer service team, we are looking for a solution for you!
Important note:
Since your order is correct, we are not responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To be better, we have made a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order, you have 24 hours to contact us. After 24 hours, your order has been placed in production and can not be modified.
Damaged / Incorrect Order
At Tonyastore.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! Purpose, if it is the case, we guarantee a 100% satisfaction rate of delivery.
All we need is a clear picture showing the incorrect item, the poor quality of the item. Please contact us by email at support@Tonyastore.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within the past 30 days for your products and services, please contact us for more information. (Please Note this policy excludes errors made by customers When providing good incorrect shipping details on Their order (s) and / or missed parcel deliveries.)
Returns
Please Contact Us before returning an item and always include your order number in the package with The Returned Item .
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product.
Please make sure that:
The product was purchased in the last 60 days
The product
itself or the printing is defective OR the final product is different from the one you ordered
Our products are custom printed and unique to each other Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email
support@Tonyastore.com
. Please contact our customer service team, we are looking for a solution for you!
Important note:
Since your order is correct, we are not responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To be better, we have made a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order, you have 24 hours to contact us. After 24 hours, your order has been placed in production and can not be modified.
Damaged / Incorrect Order
At Tonyastore.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! Purpose, if it is the case, we guarantee a 100% satisfaction rate of delivery.
All we need is a clear picture showing the incorrect item, the poor quality of the item. Please contact us by email at support@Tonyastore.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within the past 30 days for your products and services, please contact us for more information. (Please Note this policy excludes errors made by customers When providing good incorrect shipping details on Their order (s) and / or missed parcel deliveries.)
Returns
Please Contact Us before returning an item and always include your order number in the package with The Returned Item .
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product.
Please make sure that:
The product was purchased in the last 60 days
The product
itself or the printing is defective OR the final product is different from the one you ordered
